Return & Refund Policy
Effective Date: [Insert Date]
At [Your Store Name], we take pride in the quality and reliability of our tactical equipment. If you are not fully satisfied with your purchase, we’re here to help—within reasonable limits to ensure product integrity and safety.
🔁 RETURNS
We accept returns on eligible items within 30 days of the purchase date.
To qualify for a return:
Item must be unused, unwashed, and in original packaging.
All tags, labels, manuals, and accessories must be included.
You must have proof of purchase (receipt or order number).
Items not eligible for return:
Used or damaged gear
Final sale or clearance items
Custom or personalized items
Body armor, safety-rated products, or opened hygiene-sensitive gear (e.g. ear protection, hydration systems)
How to request a return:
Email us at contact@example.com with your order number and reason for return.
Wait for our Return Authorization (RA) and instructions.
Ship your item back using a trackable method.
Note: Customers are responsible for return shipping costs unless the item was defective or sent in error.
💸 REFUNDS
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.
Original shipping charges are non-refundable.
If a refund is delayed or missing, please check with your bank or contact us at contact@example.com.
🔄 EXCHANGES
Need a different size or color? Contact us within 14 days of delivery, and we’ll help process an exchange if inventory allows. Exchange items must meet the same return criteria.
⚠️ DEFECTIVE OR WRONG ITEMS
If your order arrived defective, damaged, or incorrect, please contact us within 5 days of delivery. Send photos of the issue so we can resolve it quickly—either with a replacement or refund.
🚚 SHIPPING RETURNS
To return your product, mail it to:
[Return Address]
[City, State, Zip Code]
[Include RA# on package if provided]
We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.
📩 QUESTIONS?
Email our support team at contact@example.com or use the contact form on our website. We’re here to make it right.
